SHIPPING & RETURNS
Shipping Policy
We only ship to Malaysia, Singapore, United State and Canada temporary.
For ready stock items, we will shipped out within 1-3 business days after receiving order. If your orders include backorder items, it will be shipping out together with backorder items within 10-15 business days.
West Malaysia
Your items will normally be posting by DHL and Skynet. It will normally takes 3-5 business days to reach your home.
East Malaysia
Your items will normally be posting by Pos Laju. It will normally takes 4-10 business days to reach your home.
Kindly take note that we do not ship to P.O. Box Address.
Shipping Fee
We do not calculate shipping fee based on weight. We charge shipping fee in a flat rate which is:
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RM 8 for West Malaysia
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RM 12 for East Malaysia
Buy any 3 items FREE POSTAGE. The delivery fee will be bear by us, TBB, with purchase of 3 items and above.
Return & Exchange Policy
Products sold are not entitle for refund unless the items are out of stocks or we unable to fulfill your purchase order.
For large defect items, it can be exchange for a brand new, all cost of shipping bear by our company (please inform us within 5 days after your parcel received). Please do not send back your exchange items without informing to our customer service, no refund or exchange for such matter. Kindly clarify that those defect stated below are not accept for return or exchange:
:
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slightly off-line or crochet
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items that has been washed or the brand card has been removed
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button hole or pocket hole did not open
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stain smaller than 2cm
If request for exchange due to size problem (can't fit), cost of shipping between sending back and posting the new one, need to be bear by customer.
We only accept exchanging the same pattern of items, not accept to change for others.
Kindly take note that we will not entertain any exchange, return or complaint after 7 days. As any request and complaint after grace period is consider invalid.